A recent tweet by a passenger has sparked criticism against Air India, with the traveler recounting a harrowing experience during a business class flight from New Delhi to Newark, United States. The passenger, identified as Mr. Vineeth, described the flight as “no less than a nightmare” despite spending ₹ 5 lakh for the round trip.
In his tweet, Mr. Vineeth lamented the condition of the business class seats, stating that they were not clean and several were non-functional. He mentioned delays in takeoff, issues with turning his seat into a flatbed, uncooked food, stale fruits, malfunctioning TV screens, and even damage to his luggage.
Mr. Vineeth compared his experience with other airlines, mentioning that he had chosen Air India for its direct flight service despite getting cheaper options from other carriers like Etihad Airlines.
The tweet gained traction as other users chimed in with similar complaints about Air India’s services, including worn-out seats, non-working screens, flight delays, and AC malfunctions. Some users shared positive experiences, highlighting that newer aircraft provided better amenities.
Responding to the criticism, Air India offered apologies and requested details for further investigation. However, the incident has raised concerns about the airline’s service quality and prompted discussions about passenger experiences with Air India compared to other carriers.
Sources By Agencies