Regional Service and Customer Support
West Bengal: Dongyue Group is strengthening its service and support network across West Bengal, Assam and Northeast India under the leadership of Dr. Nandiki Gangadhar Reddy, bringing technical assistance, genuine spare parts, warranty support, machine upgrades and training closer to brick and block manufacturers.
A Customer-Centred Industrial Strategy
The programme took place on 11 September 2026 at Nandi Ash Bricks Industries, Gourandihi, Shalboni, Bankura, West Bengal – 722172.
Service Beyond the Machine Sale
Mr. Owen Cui, Export Head of Dongyue Group China, attended as Special Guest and praised the service standards maintained by Dongyue India. He said the quality of service and support has helped Dongyue Group build a strong reputation and become a leading supplier of brick and block making machinery in India.
Importance of West Bengal and the Northeast
Mr. Huang Xiutao was also present representing Dongyue Group China.
Customer Engagement and Industry Confidence
Dr. Nandiki Gangadhar Reddy said, “West Bengal and the Northeast represent an important market for advanced brick and block manufacturing technology. Our responsibility is to ensure that customers in these regions receive the same level of technical support and service that they expect from Dongyue.”
Dongyue’s Long-Term Vision
The initiative will address genuine spare parts, warranty support, after-sales service, technical troubleshooting, machinery upgrades, technology upgrades, operator training, supervisor training and management training.
Key Development 1
Ms. Varsha Singh of Dongyue said, “Dongyue is not making sales; we are creating relationships with customers. A customer who buys our machine becomes part of the Dongyue family, and we want to remain available throughout the machine’s working life.”
Key Development 2
Ms. Anju Patra of Mohon Industries was felicitated by Dongyue. Mr. Rahul Bhagat confirmed an order for Dongyue’s Advanced System Automatic Brick Making Machine during the event and was also felicitated.
Key Development 3
The regional support network is expected to improve access to technical expertise for manufacturers across West Bengal, Assam and the wider Northeast.
Faster Regional Access to Support
A regional service network can improve the practical response to customer requirements. Instead of treating every service issue as a distant intervention, Dongyue can develop closer coordination with customers in West Bengal and surrounding markets.
Support for Production Continuity
In brick and block manufacturing, an interruption can affect labour utilisation, raw-material planning, dispatch schedules and customer commitments. Effective technical support therefore has value beyond repairing a machine; it can help protect the wider production system.
A Foundation for Regional Growth
The strengthened West Bengal presence creates a platform from which Dongyue can deepen relationships across eastern India and support customers in Assam and Northeast India. This regional orientation is consistent with the company’s objective of combining advanced machinery with accessible technical support.